FAQs on Buying Besin Tumblers

About Shipping

We are mainly shipping to the United States from our US warehouses

In addition, following countries will be shipped from China warehouse:

– America: Canada, Mexico

– Europe: UK, Germany, France, Spain, Italy, Netherlands, Sweden, Switzerland, Denmark, Finland, Greece, Portugal, Slovakia, Hungary, Norway, Romania, Slovenia, Austria, Luxembourg, Belgium, Ireland, Poland, Czech Republic, Chile

As outside the above, please contact us at: [email protected].

From usa warehouse usually need 2-7 days, from China usually about 35-40 days.

Orders will be shipped from US Warehouse or Mainland China. Shipping will be arranged according to your order details.

To learn more about shipping policy, please click here or contact [email protected]

About Payment

PayPal, Credit/Debit Card, T/T, D/P

Visa, Master Card, Discover, American Express, Dinner, JCB, etc

About Products

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

First of all, if there’s a serious damage for the parcel package, just refuse to sign for that, we will fully refund you or replace one for you as soon as possible; But if the package is fine but the item is broken & can’t use, please take photos as evidence. we will take best care based on such issue. 

OEM&ODM available. We offer custom services including custom logos and custom colors. 

If it is the common products we have in stock, then we can provide for free, you just need to pay the express freight. If make the customized samples, you should pay the extra sample fee.

For existing samples, it takes 15 days. Thay are free. If you want your own designs, it takes 20 days, subjet to you designs whether they need new priting screen, etc.

Normally, our MOQ is 50pcs, but it can change according to customers’ requirements.

Email:[email protected]

Follow the official FB homepage: https://www.facebook.com/BesinSublimation/

And join the group https://www.facebook.com/groups/1143689819779320

Welcome to contact us by email, Facebook or WeChat etc. Kindly please let us know your detail request, like style, quantity, logo, color and so on. And we will recommend tumblers for your choice.

Contact Us Directly to Fit Your Needs

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