Shipping Policy
1. Where are you shipping to?
We are mainly shipping to the United States from our US warehouses
In addition, following countries will be shipped from China warehouse:
– Canada, Mexico
– Europe: UK, Germany, France, Spain, Italy, Netherlands, Sweden, Switzerland, Denmark, Finland, Greece, Portugal, Slovakia, Hungary, Norway, Romania, Slovenia, Austria, Luxembourg, Belgium, Ireland, Poland, Czech Republic, Chile.
As outside the above, please contact us at: [email protected]
2. Where are you shipping from?
Orders will be shipped from US Warehouse or Mainland China. Shipping will be arranged according to your order details.
3. How Long will it take for the delivery?
Delivery Time = Processing Time + Shipping Time
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 48 hours, while engraved or custom orders depends on order details. Once your order is shipped, you will be notified of shipping tracking number via email.
Shipping Time
Standard Shipping may take 2-7 working days from US Warehouse.
For some custom or special items, shipping time will vary from 25 to 45 days from China. But sometimes, due to force majeure factors, you may experience delivery delays but we are committed to getting your products to you as soon as possible.
4. What’s your shipping method?
Your orders will be shipped by UPS or FedEx. The shipping method may vary for different countries.
All packages will be shipped with tracking numbers so you can track the delivery status in time.
5. What’s the shipping charge?
We are pleased to offer Free Standard Shipping for all orders from USA Contiguous 48 States.
6. How do I change my shipping address?
We cannot change the delivery address once your order has been processed. Please contact us immediately at [email protected], if you require any changes. In some instances, there may be a fee to make changes.
7. How to cancel an order?
We are able to accept cancellations at any time before the order has been processed. If an order has already been dispatched, please refer to our refund policy.
8. What if I refuse delivery?
Refused packages and those that are not received due to negligence on the part of the recipient, are refunded once received by our warehouse, less the cost of shipping to and from the destination address, as well as any applicable duties and taxes.
Warm Notice: In some situations, the return charges might be surprisingly high, so we suggest do not refuse package.
Parcel Damaged in Transit
If your package has been damaged in transit, please contact us at [email protected] with photos so we can assist you.
If you have any further questions, please contact our customer service team at [email protected]